Gloucester, Front of House & Security Brand Ambassador (STARS)

Role description

Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.

Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/

We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS team Working for one of our high-profile clients in Gloucester , GL3 4AQ.

STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers.

We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.

50 hours per week

Monday - Friday,

Shifts Monday - Thursday 07:30 - 18:00

Friday 07:30 - 15:30

£17.27 Per Hour

Responsibilities:

Meet and greet all staff, visitors and contractors in a professional and personable manner

Deliver a consistently high-end customer focused experience

Embody a high-performance approach and encourage colleagues to do the same

Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard

Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work

Assist in emergency situations

Provide timely and accurate information

Respond appropriately to varying and fast changing priorities

Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)

Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

Essential criteria:

5 year checkable history

Exceptional Customer service skills

Computer literate

Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.

Essential Skills

Smart and professional appearance.

Flexible, professional and adept at working under pressure.

Outstanding written, verbal and oral communication skills.

Customer oriented with energy, and a passion for high-level service.

Working knowledge of administrative computer packages such as MS Office, GSuite, etc.

Approachable, polite and proactive.

Punctual and trustworthy.

Great time management and the ability to multitask.

Have the ability to work independently, and as part of a team.

Able to use initiative and highly adaptable

Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment.

Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on.

Company Benefits

Health & Wellbeing

Company pension and advice and planning

Life assurance scheme

Discounted gym memberships

Wellness advice and support, including financial, emotional and physical

Dental and Physical Health Plans

Lifestyle Benefits

Cycle to work scheme

Car lease and new car purchasing schemes

Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel

Mortgage Advise

Payroll ISA's

Eligibility for Costco Membership

Learning & Development

Support with further education

100's of eLearning courses

Accredited courses by C&G, ILM, IOSH and SIA

Leadership Development programs both local and global