Enterprise Support Analyst

At Acturis, innovation isn’t just part of our culture — it’s in our DNA .

Our journey began in 2000 in the garage of our co‑founder, Theo Duchen , who—together with fellow former McKinsey partner David McDonald—set out to reinvent insurance technology. From those start‑up beginnings, Acturis has grown into a global SaaS leader transforming the insurance industry.

Today, over 100,000 users in 40+ countries rely on our platform to run and grow their businesses. By partnering closely with brokers, insurers, and MGAs, we continue to shape modern insurance across both personal and commercial lines.

Recognised as a Great Place to Work® 2026 Acturis combines the agility and innovation of a start‑up with the scale and stability of an industry leader. You’ll join a team where expertise is valued, ideas move fast, and talented people make a real impact from day one. And as an EcoVadis Committed‑rated organisation, we focus on creating long‑term value by operating in a sustainable and responsible way.

Day to day you will:

Provide first-line technical support to colleagues across the business, diagnosing and resolving hardware, software and access-related issues while delivering a high level of customer service.

Maintain and support physical endpoints, server and virtual desktop environments, assisting with user administration, system updates and the smooth operation of core IT infrastructure.

Contribute to the continuous improvement of IT services by supporting automation initiatives using PowerShell, helping to streamline processes and assisting with a variety of infrastructure and technology projects.

We offer structured development , clear progression , and genuine ownership — whether that means leading projects, shaping strategy, or mentoring others. You’ll work in a collaborative environment where strong performers progress quickly.

You can expect:

A transparent progression structure, regular feedback, and annual performance reviews.

Exposure to a diverse technology estate, supporting everything from end-user devices and office infrastructure to virtual desktop environments, hosted services and core Microsoft technologies.

A varied workload that combines technical support, systems administration, process automation and project-based work, giving you the opportunity to work across multiple areas of IT.