Endoscopy Booking Coordinator

Job description

Job responsibilities

Waiting List Management Responsible for ensuring maximum use of all endoscopy lists liaising with the team, to escalate when lists appear underutilised / over utilised. Responsible for coordination of the waiting list validation process, ensuring the correct action is taken for patients who do not respond or who are not in a position to receive their treatment. Follow Trust policies and protocols to maintain a booking process which embraces patient choice. For complex admissions, ensure that diagnostic tests are arranged in consultation with clinical staff.

Data entry To be competent and confident with all elective processes and outpatient processes. Ability to add order, add waiting list, maintain waiting lists, remove, suspend, schedule, pull endoscopy reports, outpatient bookings in connection with endoscopy appointments.To identify and be responsible for identifying problems with admin processes, follow the correct reporting process, share information with colleagues and assist colleagues with training and understanding of bookings. Using Electronic Document Management (EDM) system and word to formulate patient letters.

Departmental Responsibilities The post holder will have responsibility for the day-to-day management of waiting lists and their theatre / diagnostic diary and liaison regarding these with all personnel involved. (Consultant, nurse Endoscopists, endoscopy admin manager, Divisional managers, operations managers, bed managers, pre-assessment, Endoscopy suite, MDT coordinators) To support with induction, training and development programmes for all new staff and staff from other areas that visit and receive training within the department To provide advice and guidance to colleagues within the department and outside ensuring, in conjunction with the manager, that they develop professionally within their roles.

Please refer to the job description for further details.

Person Specification

Qualifications and knowledge

Essential

• Good general education including English minimum of 5 GCSE (Grade A to C) or equivalent.
• Strong IT skills in relation to Microsoft packages including word/excel to NVQ level 3.

Desirable

• Knowledge of validation of patient pathways.
• Knowledge of diagnostic patient pathways.

Experience

Essential

• Administration experience working within a clinical environment.
• Experience of using IT/Patient data Systems.
• Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines.
• Experience of handling inbound and outbound telephone calls of a potentially sensitive nature.

Desirable

• Experience of using: o eCare o Unisoft o Trust PTL o EDM

Skills

Essential

• Excellent communication skills both written and oral, including ability to relate to people.
• Experience or working in a team and developing effective working relationships with staff at all levels
• Ability to plan and prioritize own workload, giving attention to detail.
• Evidence of working under pressure to tight deadlines.
• Take responsibility for own actions, behaviours and achievement of work objectives and goals.

Personal and people development

Essential

• Must be able to work as an integral member of a team.

Communication

Essential

• Approachable and calm manner.
• Experience handling phone calls from patients/members of the public.
• Good interpersonal skills (verbal and written).

Specific requirements

Essential

• Able to perform the duties of the post with reasonable aids and adaptations.
• Ability to work for long periods on a computer.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust

Address

Endoscopy (Dept)

Milton Keynes

MK6 5LD

United Kingdom

Employer's website

https://www.mkuh.nhs.uk/working-at-mkuh

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