Verified Skilled Worker sponsor
Customer Success Manager
Attio
Home Office register entry: Attio Limited, London
Visa sponsorship
This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.
Closest occupation match: SOC 4143, Customer service managers. Home Office going rate for this occupation: £35,200 a year.
Public reference figures for the Skilled Worker route: the standard salary threshold is £41,700 a year and the new-entrant threshold is £33,400 a year. Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.
Role description
Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A.
We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier.
If you want to do the best work of your career, this is the right place.
ABOUT THE ROLE
Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success.
As an Attio Customer Success Manager, you will be responsible for designing and managing Attio’s retention, customer health, renewal, and upsell programs.
WHAT YOU'LL DO
- Lead high-touch success plans for top accounts, serving as both business relationship owner and a consultative product expert
- Design and execute strategies to monitor health, and drive adoption, retention, and up-sells on a one-to-one and one-to-many basis
- Partner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates to drive scale and consistency as we grow and expand upmarket
- Contribute to one-to-many scaled programs for second-tier accounts using channels like email, workshops/webinars, office hours, and community programs
- Use data to segment customers based on their product usage and firmographic data, and provide appropriately tailored resources to each group
- Collaborate with SE, post-sale, and Support teams to create content for scaled programs
- Collaborate with marketing and product on brand and activation content
WHAT YOU'LL BRING
- 5+ of relevant professional experience, of which 3+ were in a CS or Account Management role
- A passion for technology and experience coaching customers on how to get the most out of a complex software product
- Experience building programs in addition to having strong customer relationship skills
- Experience at early or growth-stage startups
WHAT DOES THE HIRING PROCESS LOOK LIKE?
1. 30-minute introductory phone call with a member of our Talent team
2. 30-minute interview with our hiring manager
3. Case study interview
4. Panel interviews with relevant stakeholders
5. 30-minute closing conversation with our CEO
6. Offer stage
Last verified against our ingestion on 11 August 2026; sponsor register dataset 2026-08-25.