Customer Care Coordinator

Role description

Willerby - it’s our name and is a core component of who we are. We’re so proud of our legacy and to have grown from manufacturing in a tiny village nearby to our sprawling 90-acre site in Hull today. Our goal has always been and always will be dedication to detail and creating a quality product.

With 80 years experience, Willerby has been the UK’s largest manufacturer of holiday homes and lodges. We love designing practical and beautiful homes for parks not only in the UK but also across the world.

We’re looking for a customer focused professional to join us in this integral role.

You will be the first point of contact for our customer base, responding to warranty issues and ensuring swift resolution s are achieved.

Key responsibilities include:

• Provide excellent care across our customer base, including holiday park homeowners, suppliers, and internal stakeholders

• Develop a good working knowledge of our builds and services to aid effective resolutions on technical queries

• Accurately progress requests using in-house systems and work to achieve targets as set out in departmental KPIs

• Understand the core elements of specific products to enable use of bill of material, reading and ordering from drawings and specifications

• Manage individual workload while escalating issues when necessary

• Effectively obtain, analyse, record and store relevant information

• Collaborate with internal departments and external suppliers in the ordering of parts for swift resolutions

• Ensure the quality of the service provided is of the highest importance