Communications Operative

Job description

Job responsibilities

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

If you do not meet the sponsorship requirements, and you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.

Operators are often the first point of contact for patients, members of the public and hospital staff, playing a vital role in delivering an excellent customer experience. The post holder will actively promote a positive and professional image of the Trust, providing a courteous, responsive and high-quality service to all callers and service users. The successful candidate will communicate confidently and effectively with patients, members of the public, GPs, Trust staff, departments, visitors and suppliers, ensuring enquiries are handled efficiently and professionally at all times. Working as part of a dedicated team, Operators support the delivery of a 24-hour communication service. Responsibilities include operating computerised communication systems, responding to calls, monitoring medical and service alarms, providing helpdesk support and activating emergency procedures when required. The role is varied and fast-paced, requiring the ability to manage competing priorities while maintaining accuracy and professionalism. Operators are trusted to work independently and use their initiative when responding to incidents, resolving issues and making timely decisions. The ability to remain calm, adaptable and focused in a busy environment is essential to ensuring service standards and response times are maintained. The role requires confidence in using a range of computerised systems and communication technologies. Operators are responsible for the effective operation of departmental communication systems and will undertake a variety of Switchboard and Telecoms administrative duties.

Candidate Information Pack:

https://www.uhsussex.nhs.uk/resources/candidate-information-pack/

Person Specification

Switchboard / Telephone experience

Essential

• oSwitchboard / Telephone experience
• oCustomer service experience
• oFlexible and commitment to work 24/7/365 shifts
• oAgree/Confirm requirements of the JD
• oNVQ level 3 Customer care or equivalent plus previous experience
• GCSE grade C or above - English

Desirable

• oGCSE grade C or above - English or equivalent work experience that demonstrates this level
• oKnowledge of Outlook/email/ IT skills
• Knowledge of medical terminology

oFlexible and commitment to work 24/7/365 shifts

Essential

• oSwitchboard / Telephone experience

oFlexible and commitment to work 24/7/365 shifts

Essential

• Agree work flexible shifts

Equality, Diversity, and Inclusion

Essential

• Evidence of having championed diversity in previous roles (as appropriate to role).
• Evidence of having undertaken own development to improve understanding of equalities issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Princess Royal Hospital and Royal Sussex County Hospital

Haywards Heath and Brighton

RH16 4EX

United Kingdom

Employer's website

https://www.uhsussex.nhs.uk/