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Clinical Care Team Leader

Pathfields Medical Group

Plymouth, PL3 6HG £15 a year Permanent Posted 26 August 2026 Apply by 11 September 2026

Home Office register entry: Pathfields Medical Group, Plymouth

Visa sponsorship

This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.

NHS roles fall under the Health and Care Worker route. Public reference figures for that route: the general salary minimum is £25,000 a year, and salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement. Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.

Role description

Job summary

To support the Deputy Clinical Care Manager with the day-to-day management of the Business Intelligence team, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

The Business Intelligence Team plays a key role in supporting the PCN to maximise income and achieve its Quality and Outcomes Framework (QOF) and Investment and Impact Fund (IIF) targets. You will be supporting a team of Care Coordinators in organising and monitoring long-term condition reviews, providing administrative support to the Frailty Team, and contributing to the effective delivery of wider PCN services and initiatives.

The Clinical Care Team Leader will focus on the day-to-day operability of the practice, championing ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Learning and Development and promoting a positive working environment.

Main duties of the job

The Clinical Care Team Leader will focus on the day-to-day operability of the practice, championing ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Learning and Development and promoting a positive working environment.

About us

We are a GP Practice Network, providing care to over 30,000 patients across six locations in Plymouth. We are a forward-thinking team that always aspire to fresh thinking and innovation for new or improved ways to delivering the best healthcare for our patients.

We have approximately 140 employees in diverse roles of different roles including GPs, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists Receptionist, Administrators and many more! We recognise that staff our best asset and work hard to provide a supportive and inclusive culture where staff can thrive. Wherever you work with Pathfields, you will always have the opportunity to bring new ideas to continuously improve our service to patients.

Details

Date posted

26 August 2026

Pay scheme

Other

Salary

£14.86 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0998-26-0008

Job locations

Laira Surgery

95 Pike Road

Plymouth

Devon

PL3 6HG

United Kingdom


Beaumont Villa Surgery

23 Beaumont Road

PLYMOUTH

PL4 9BL

United Kingdom


Job description

Job responsibilities

Primary Responsibilities:

The following are the core responsibilities of the Clinical Care Team Leader. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

  • Responsible for the day-to-day management of the Business intelligence team.
  • To provide overall support inclusive of all teams on the designated site.
  • Identify training needs and arrange training programmes for members of the Business Intelligence team.
  • Work effectively with individuals in other agencies to meet patients needs
  • Ensure staff Reviews and Appraisals are conducted in a timely manner
  • Ensure Return to work interviews are conducted in line with the absence management policy, supporting Deputy Clinical Care Manger with completing Absence reviews.
  • Carefully apply Practice policies, standards and guidanc
  • Participate in audits and project work when require
  • To provide a project management role to the practice as and when required
  • Deal with patient complaints, only escalating where necessary
  • Deal with IT issues as they arise, seeking assistance with more complex issues as appropriate
  • Arrange team meetings as required and ensure accurate recording and dissemination of minutes
  • Contribute to the effectiveness of the team by reflecting on own and team activities, and making suggestions on ways to develop and improve performance

Secondary Responsibilities:

In addition to the primary responsibilities, the Operations Team Leader may be requested to:

  • Support reception and administration staff, providing cover during staff absences
  • Complete opening and closing procedures in accordance with the duty rota if required
  • Assist the teams with their duties if required

Person Specification

Qualifications

Essential

  • GCSE English (C or above) and at least three others

Desirable

  • Educated to A-level / equivalent or higher, with relevant experience
  • AMSPAR Qualification
  • NVQ Level 2 in Health and Social Care
  • Leadership and / or Management Qualification

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Initiative and judgement (knowing when to ask for help)
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of leading / managing a team
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook

Desirable

  • EMIS / Systmone / Vision user skills
  • Experience of working in a health care setting
  • Experience of providing appraisal writing and staff development

Employer details

Employer name

Pathfields Medical Group

Address

Laira Surgery

95 Pike Road

Plymouth

Devon

PL3 6HG

United Kingdom


Employer's website

https://www.pathfields.co.uk

Apply now

Last verified against our ingestion on 27 August 2026; sponsor register dataset 2026-08-25.