Verified Skilled Worker sponsor

Clerical Officer - Theatre & Inpatient Scheduling Team

The Shrewsbury and Telford Hospital NHS Trust

Shrewsbury, SY1 4DP £25,272 a year Fixed-Term Posted 28 August 2026 Apply by 11 September 2026

Home Office register entry: Shrewsbury and Telford Hospital NHS Trust, Shrewsbury

Visa sponsorship

This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.

NHS roles fall under the Health and Care Worker route. Public reference figures for that route: the general salary minimum is £25,000 a year, and salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement. Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.

Role description

Job summary

This is an exciting opportunity for an individual to play a key role in delivering a high-quality service at The Shrewsbury and Telford Hospital NHS Trust. The NHS is a well-respected and globally recognised employer. Patient access is the ideal place to work if you are looking for a career working within the Trust.

Possession of GCSE qualifications of grade 4 or above in English Language and Maths or equivalent, along with a good supporting education are all essential. Customer Service or Business Administration NVQ's are desirable. However, the Trust will offer the opportunity for the successful applicant to gain these qualifications within their job role.

Previous administrative experience including previous Booking or Appointment experience would be beneficial but is not essential as full training will be provided. Working knowledge of using Microsoft Office applications, an understanding of data protection and maintaining strict confidentiality in the healthcare setting are all essential, together with excellent organisational and communication skills, flexibility, good time management and the ability to work as part of a team.

The post holder will be working within, and supporting the busy Booking and Scheduling Department based at Sentinel House, Whitchurch Road Shrewsbury.

Main duties of the job

Based in a busy call centre environment, the department is responsible for managing the bookings of outpatient appointments and procedures.

The successful post holder will work closely with managers and staff at all levels to help develop and maintain a high-quality Patient Access Service.

About us

Our Poppy's Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Date posted

28 August 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum/pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

223-TSC-692

Job locations

Sentinel Park

Whitchurch Road

Shrewsbury

SY1 4DP

United Kingdom

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack.

Person Specification

Qualifications

Essential

Minimum of 3 GCSEs (or equivalent) including Maths and English (or equivalent qualifications/ experience)

Desirable

NVQ level 2 in Business Admin
NVQ level 2 in Customer Service

Experience

Essential

Experience of working within an Administrative setting
Experience of working with software programmes
Experience of dealing with patients/clients/customers

Desirable

Previous NHS Administrative Experience
Experience of working within a Call centre

Skills and Knowledge

Essential

Computer literate with IT skills e.g. use of Microsoft programmes
Evidence of Customer service skills
Understanding of NHS Rules and Guidelines (RTT, Access Policy etc)

Desirable

Understanding of NHS systems (Careflow - PAS, e-Referrals)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.