Clerical Assistant

Job summary

Are you an organised, reliable and motivated individual with excellent communication skills? Do you enjoy working as part of a busy team and making a difference to patient care?

We are looking to recruit an enthusiastic Clerical Assistant to provide high-quality administrative support to our ophthalmology Service. This is an excellent opportunity to join a friendly and supportive team, playing a vital role in ensuring patients, carers, service users and healthcare professionals receive an efficient and professional service.

• Interview Date Tuesday 10 November 2026
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

You will provide a comprehensive clerical and administrative service within Ophthalmology, supporting clinical teams and helping to ensure patients move effectively through their care pathway.

Duties will include arranging and managing outpatient appointments, processing clinic outcomes and correspondence, maintaining accurate electronic patient records, and supporting referrals, request lists and waiting lists. You will also provide telephone support, responding to calls from patients, carers and healthcare professionals, dealing with enquiries appropriately, taking accurate messages and escalating queries where required. You will work closely with medical, nursing and administrative colleagues to provide an efficient and patient-focused service.

You will use a range of Trust IT systems to maintain patient information and will be expected to identify and escalate any concerns or discrepancies that could affect the patient's pathway. The postholder will work flexibly across Ophthalmology subspecialties to help maintain an effective administrative service and support the delivery of high-quality patient care.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Last verified against our ingestion on 29 October 2026; sponsor register dataset 2026-10-29.