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Care Co-Ordinator

Shelley Manor & Holdenhurst Medical Centre

Bournemouth, BH5 1LX £13 a year Permanent Posted 4 September 2026 Apply by 6 October 2026

Home Office register entry: Shelley Manor & Holdenhurst Medical Centre, Bournemouth

Visa sponsorship

This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.

NHS roles fall under the Health and Care Worker route. Public reference figures for that route: the general salary minimum is £25,000 a year, and salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement. Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.

Role description

Job summary

Shelley Manor & Holdenhurst Medical Centre is seeking an enthusiastic, highly motivated and organised Care Coordinator who has had previous experience of working in primary care. We are looking for someone to support our more vulnerable patients through their health care journey by being a patient advocate/supporter, as well as having excellent IT skills to be able to undertake searches and reports, manipulate data in excel and communicate with colleagues to support the management of patient registers, QOF and IIF.

Main duties of the job

Our Care Coordinators provide extra time, capacity and expertise to support patients in preparing for or in following-up clinical conversations and other primary care professionals. You will work closely with the GPs, managers and colleagues within the practice to identify and manage a cohort of identified patients, making sure that appropriate support is made available to them, inviting patients for appointments, managing clinics and ensuring that their needs are addressed. The focus is on the delivery of a comprehensive model to reflect National clinical pathways, local priorities, health inequalities and patients at risk.

About us

Shelley Manor & Holdenhurst Road Medical Centre are looking for Care Co-Ordinator to join the team. We look after 26,000 patients across 2 sites in East Bournemouth.

We are a supportive and successful training practice, with a strong ethos of staff development. You would be joining a robust team up of 9 partners, 4 Salaried GPs/Retainers, Trainees, ANPs, Nursing team, Pharmacy team, First contact physios as well as our management and admin team.

Details

Date posted

04 September 2026

Pay scheme

Other

Salary

£12.81 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3198-26-0007

Job locations

Beechwood Avenue

Bournemouth

Dorset

BH5 1LX

United Kingdom


Shelley Manor & Holdenhurst Medical Centre

199 Holdenhurst Road

BOURNEMOUTH

BH8 8DE

United Kingdom


Job description

Job responsibilities

The job role will require:-

Excellent Communication skills

Task managment

Good analytical skills

Good IT skills including running reports

Project Planning Skills

Ability to work independently

Ability to manage and prioritise own workload

Be able to multi-task numerous initiatives

Demonstrate empathy and compassion to our patients

Person Specification

Qualifications

Essential

  • GCSE English & Maths.
  • Proficient in Word and Excel.
  • Experience of working in a primary care setting or secondary care or NHS.
  • Experience of working in an administration role.
  • Experience of data collection and using tools to measure the impact of services.
  • Excellent communication skills (written and oral).
  • A clear understanding of child protection policy and procedures and commitment to the safeguarding of children and vulnerable adults.
  • Good IT skills.
  • Clear, polite telephone manner.
  • Minute taking at meetings.
  • SystmOne user skills.
  • Effective time management (planning and organising).
  • Ability to listen, empathize with people and provide person centered support in a non-judgmental way.
  • Courteous, respectful and helpful at all times.
  • Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
  • Commitment to reducing health inequalities and proactively working to reach people from all communities.
  • Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
  • Ability to use own initiative, discretion and sensitivity.
  • Ability to work as a team member and autonomously.
  • Good interpersonal skills.
  • Problem solving and analytical skills.
  • Ability to follow policy and procedure.
  • Polite and confident.
  • Flexible and cooperative.
  • Motivated.
  • Forward thinker.
  • High levels of integrity and loyalty.
  • Sensitive and empathetic in distressing situations.
  • Ability to work under pressure.
  • Disclosure Barring Service (DBS) check.

Desirable

  • NVQ in Business Administration or Health & Social Care.
  • Good knowledge of MS Office and Outlook.
  • Flexibility to work outside of core office hours.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Shelley Manor & Holdenhurst Medical Centre

Address

Beechwood Avenue

Bournemouth

Dorset

BH5 1LX

United Kingdom


Employer's website

https://www.smh-mc.co.uk/

Apply now

Last verified against our ingestion on 7 September 2026; sponsor register dataset 2026-08-25.