Bookings Administrator - Private Clinic

Job description

Job responsibilities

Job responsibilities

The Bookings Administrator will be responsible for providing administrative support for the booking and enquiries for our TIC Health private patients. Our day starts at 8am when working as part of a multi-disciplinary team, you will answer incoming calls and answer email queries and bookings promptly and professionally. Booking appointments across a range of services including:MRI, CT, Ultrasound, X-ray, ECGs, ETTs, Blood tests and GP consultations.

Be a direct point of contact for patients, including a large volume of telephone calls and provide the radiography staff with administrative support to ensure onward referrals / outcomes are issued in line with key performance indicators. The role will require a flexible approach, and the candidate will be required to work in a fast-paced environment, delivering to tight deadlines.

Main Duties

Be the first point of contact for all patients

Use the dedicated Patient Admission Systems (PAS) to book appointments and record information as required across multiple platforms.

Record telephone contacts and administrative templates in the PAS in line with service guidelines.

Use appropriate methods of communication to build confidence and credibility of all services with representatives from external agencies and organisations.

Provide key information and guidance to patients.

Undertake administrative duties in line with the participant administration pathway.

Maintain confidentiality in respect of all patient and staff information in line with Data Protection Act.

To be patient focused when representing the service; ensuring that all patients are given welcoming, supportive, and helpful.

Deal with all calls, enquiries and messages in a professional manner, relaying messages to the wider team and taking appropriate action.

Manage and prioritise own workload.

Work as an effective team member, demonstrate good personal communication skills, and actively promote excellent team and interdisciplinary relationships.

Assist with data collection activities by ensuring records are up to date; maintain accurate, clear, and legible documentation in all legal records in accordance with the Data Protection Act.

Monitor virtual Lung Health Check clinics to ensure full utilisation of appointments.

Organisational Responsibilities

Being aware of and adhere to administrative procedures and protocols relevant to the post.

Observing and adhering to all TIC Health policies and procedures.

Demonstrate TIC Health values and behaviours.

Education and Training

To contribute to and agree a continuing Personal Development Plan.

Ensuring completion of timely Appraisal process with designated line manager.

To attend internal or external courses as agreed within the plan or ad hoc training and development as requested by management.

To attend on-going refresher training within their job role as legislation changes and upgrades to local systems are introduced.

Ensure mandatory training including Information Governance training is maintained within compliance date arranging time with line manager to complete when required.

Participate in departmental meetings and awareness sessions as and when required.

Develop IT skills necessary to support the post.

Person Specification

Qualifications

Essential

• Minimum 5 grade A to C or equivalent including English and Maths

Desirable

• IT user qualification
• word processing qualification

Knowledge and skills

Essential

• Excellent interpersonal, communication and organisational skills Experience of using IT systems and software.
• High degree of accuracy and attention to detail
• Ability to manage confidential matters in a sensitive manner.
• Ability to work under pressure and to deadlines.
• Advanced keyboard skills with speed and accuracy
• Able to work both as a member of the team and on own initiative.
• Ability to prioritise and plan activities and tasks.

Desirable

• Experience of working with databases
• Experience of using a Patient Administration System or similar

Values

Essential

• Ability to adhere to TIC Health Values and Behaviours
• Ability to be flexible and reliable.
• Ability to remain calm, polite, and tactful.
• Ability to always maintain confidentiality particularly in relation to patient-identifiable and personal data / information.
• Commitment to continued personal and educational development.
• Enthusiastic and motivated

Experience

Essential

• Experience of working in an administration role
• Experience of working in a team
• Experience in dealing with the general public
• Good working knowledge of Microsoft Office and general IT literacy
• Excellent communication skills with a confident and friendly telephone manner

Desirable

• Previous NHS experience
• Previous call-centre or healthcare bookings experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

TIC Health

Address

Yate Booking Office

Bristol

BS37 5QX

United Kingdom

Employer's website

https://www.tichealth.co.uk