Visa sponsorship Home Office sponsor register · Skilled Worker route

This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.

Salary for this role£13 a year

Health and Care route minimum£25,000 a year

Pay basisNational pay scales (NHS bands)

NHS roles fall under the Health and Care Worker route. Salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement.

Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.

Role description

Job summary

We have 2 x zero hours per week working within our 24 hour busy switchboard team. This post will include working weekends and bank holidays will include enhanced pay. As this is a 24 hour switchboard you may need to cover night shifts from 8pm to 7am. The post holder will work as part of a team on the switchboard performing the operations in an efficient and courteous manner with particular emphasis on customer care.

Act as a first point of contact to Nottinghamshire Healthcare NHS Foundation Trust. Providing general non-clinical advice, information guidance or ancillary services directly to patients, Clients, relatives or carers, out of hours support for doctors and support services.

To meet the needs of a 24/7 public facing service the post holder will be required to work evening hours on both weekdays and weekends.

Main duties of the job

To work as a team member with flexible approach. The operator is responsible for the efficient performance of the switchboard duties. Aiding for patients, visitors and staff.

We are looking for self-motivated individuals who can work well on their own, and who can offer an excellent service for all users of the switchboard service

About us

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment.

Date posted

14 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£12.92 a year per hour

Contract

Bank

Working pattern

Flexible working

Reference number

186-909-26-BR

Job locations

Wells Road Centre

Wells Road

Nottingham

NG3 3AA

United Kingdom

Job description

Job responsibilities

Operating the Trust Switchboard and providing an efficient and sympathetic approach to calls received from staff, service users and members of the public.

Often dealing with patients with complex needs and barriers to understanding.

Carrying out a range of administrative and secretarial tasks associated with the switchboard.

Respond to emergency situations as and when required e.g. respond to fire alarms, intruder alarms, lone worker devices.

Support of all out of hours services, such a Consultants/Managers and Tradesmen on call.

Please note that this post does not meet the pay level required for a Skilled worker visa.Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa

Person Specification

Training

Desirable

Health & Safety Workplace Certificate.
NVQ/ Apprenticeship Level 2 in Customer Services
Undertake training in relation to NHS complaints procedure
Breakaway techniques training
Trust mandatory training

Skills

Essential

Customer care skills and the ability to deal effectively with difficult customers
Good clear telephone manner
The ability to communicate at all levels
Computer literate

Desirable

Able to work unsupervised
Able to make a decision unaided

Physical

Essential

Sitting for long periods of time.
Long periods of time looking VDU screen.
Occasional moderate physical effort required for short periods
There is a frequent requirement for sitting in a restricted position for a proportion of the working time.
Keyboard and telephone use for a substantial duration

Values and Behaviours

Essential

All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation

Knowledge

Essential

Sound knowledge of switchboard and reception duties

Desirable

Awareness of Trust polices, procedures, locations and senior staff

Contractual Requirements

Essential

Require to work shift patterns, weekends and occasional nights
Comply to Personal Appearance Standards and Personal Protective Equipment (Staff Uniform) documents
Willingness to learn
Reliable and flexible.
Occasional home working.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.