Bank Enquiries Co-Ordinator

Job description

Job responsibilities

We have an exciting opportunity for an Enquiries Co-ordinator to join our Enquiries team based in Hemel Hempstead. You will join us on a bank basis, and in return, you will receive a competitive hourly rate plus benefits.

About Us

At One Stop Healthcare, we’re more than a private hospital — we’re a team of people united by one shared purpose: to enrich healthcare - for our patients, our people and our community. Based in Hemel Hempstead, we bring together world-class expertise with cutting-edge medical technology to offer a wide range of services under one roof, including GP, dental, physiotherapy, diagnostic imaging and day surgery, making high-quality care more connected and accessible for everyone.

What truly sets us apart is how we care. As a people business, the patient is at the heart of everything we do. We take pride in being there for our patients and each other: in person, in time and on site. We build real relationships, take the initiative, and always act with compassion and integrity. Before we do anything, you will always find us safe, proactive and personal — these are the foundations we are built on.

Working with us means joining a growing, forward-thinking organisation that values people as much as technology. You’ll be part of a supportive, collaborative team where every role matters, and every idea is heard. Together, we’re shaping a more dependable, dynamic, and personal approach to private healthcare – 7 days a week, 365 days a year.

If this sounds like the place where you can bring your best, we’d love to hear from you.

About the role

Your responsibilities will include:

• To be responsible for intercepting, logging, handling and booking all incoming enquiries and referrals received by OSH.
• The focus of this role is to convert enquires and referrals into bookings 

About you

The ideal candidate will have the following qualifications, skills and experience:

• Good standard of general education with GCSE (or equivalent) including English and Mathematics.
• Experience of working within a fast-paced enquiries team, hospital admin or call centre/tele sales environment using CRM systems
• Handling sensitive conversations
• Administration and clerical experience with ability to process data effectively and accurately and work in a methodical, systematic way
• Experience of dealing with the public/patients.

For full details, please refer to the job description and person specification attached. 

Benefits we offer

We are dedicated to making a positive impact on the lives of those around us – for our staff as well as our patients. To deliver outstanding healthcare our staff are one of the most important factors in our success.

We recognise that what’s important in work goes far beyond pay – including the environment you work in, the people you work with and the benefits and opportunities that come as part of a total reward package.

We are committed to enabling you to do the job you have been trained for in a superb environment with the best facilities and equipment available. We want our team to feel valued and have the opportunity to develop and grow with us, so we offer balanced rewards to support your current and future career.

Benefits include:

• Contributory pension scheme
• Contribution towards Eye Care
• Cycle to Work Scheme
• Employee Assistance
• One Stop Healthcare Discount
• Discounted Cinema Tickets
• Free on-site parking

Applicants must have the right to work in the UK. Please be advised that if you are invited to attend an interview, you will be required to provide proof of your right to work in the UK.

Please note - this role does not qualify for Certificate of Sponsorship.

The closing date for applications is 2/11/26 however, please note that we may close the advert earlier if there is a significant number of applications.

Click apply today to be considered for the Bank Enquiries Co-ordinator role – we would love to hear from you!

Person Specification

Education/ Qualifications

Essential

• Good standard of general education with GCSE (or equivalent) including English and Mathematics.

Desirable

• Evidence of completing Microsoft office training

Experience

Essential

• Experience of working within a fast-paced enquiries team, hospital admin or call centre/tele sales environment using CRM systems
• Handling sensitive conversations
• Administration and clerical experience with ability to process data effectively and accurately and work in a methodical, systematic way
• Experience of dealing with the public/patients.

Desirable

• Pricing/quoting experience
• Previous healthcare experience

Knowledge/Skills

Essential

• Ability to engage at all levels with patients, Consultants and senior management
• Strong customer service skills
• A can-do attitude
• Good keyboard and computer skills.
• Excellent communication skills both written and oral.
• Ability to prioritise workload
• Ability to work as part of a team

Quality/Attributes/ Others

Essential

• Ambassador for the brand, who puts the patient first in all they do.
• Articulate and confident communicator
• Demonstrates OSH Values
• High levels of engagement.
• Able to work flexibly across 7 days a week when required
• Ability to work without direct supervision and determine own workload priorities.
• High standards of personal presentation appropriate to a quality healthcare environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

One Stop Healthcare

Address

Boundary Way

Hemel Hempstead

HEMEL HEMPSTEAD

Hertfordshire

HP2 7YU

United Kingdom

Employer's website

https://onestophospital.co.uk/