Band 7 Patient Flow Manager

Role description

Job summary

Are you looking for your next exciting challenge? Are you an experienced frontline leader and passionate about inclusivity? Are you a value based leader and keen to work with our staff and service users?

This is a fantastic opportunity to join the Birmingham & Solihull Urgent Care Directorate, a well-established team with an extremely motivated and innovative workforce. We are looking for a similarly driven and creative professional to develop and lead the team.

Working within the Urgent care Directorate as a patient flow manager, you will be responsible to ensure

• Attending Ward Round
• Planning discharge early
• Liaising with other professionals including locality patient flow managers and Senior Urgent Care Nurse
• Attending deep dive meeting
• Attending Section 117 meeting
• Managing complex discharges
• Coordinating professionals
• Reducing delays in discharges

You will need:

Excellent communication skillsLeadership qualitiesAbilities to work collaboratively with partner agenciesExperience of managing change and leading staff.Ability to make sound clinical decisions in collaboration and offer support to staff as needed

Main duties of the job

As a Patient Flow Manager, you will be responsible to coordinates safe, timely, and effective discharge from hospital or inpatient care back to the community or another care setting.

Key responsibilities usually include:

• Planning discharge early by identifying patient needs, risks, barriers, and expected discharge dates.
• Coordinating professionals such as doctors, nurses, social workers, occupational therapists, physiotherapists, community teams, housing, and voluntary services.
• Ensuring safe aftercare by arranging follow-up appointments, medication, care packages, equipment, transport, and community support.
• Managing complex discharges, including safeguarding concerns, homelessness, mental health needs, capacity issues, and delayed transfers of care.
• Supporting communication with patients, families, carers, ward teams, and external agencies.
• Reducing delays by escalating barriers, tracking discharge progress, and ensuring actions are completed.
• Maintaining governance and documentation, including discharge plans, risk assessments, referrals, and escalation records.
• Section 117 Aftercare responsibilities, helps ensure that discharge is clinically safe, legally compliant, and aligned with care planning requirements such as CPA, safeguarding, Mental Health Act considerations, section 117 aftercare where relevant, and effective liaison with community mental health services.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.