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Band 4 Patient Pathway Navigator Oncology
Royal Free London NHS Foundation Trust
Home Office register entry: Royal Free London NHS Foundation Trust, London
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Role description
Job summary
General administrative duties for the department such as faxing, filing of all correspondence (including patient letters until EDRM introduced), results, photocopying and distribution of mail - identify and action any correspondence suitable for own response - produce relevant correspondence for consultant's reply.
- Ensure copies of letters, discharge summaries etc. are sent within the agreed timeframe where appropriate.
- Review the actions and instructions generated from the transcription service when requested.
- Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.
- Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance to Trust policy.
- Respond to requests from clinicians to type up urgent letters when required.
- Ensure all patient demographics and contact details are kept up to date on Cerner.
- When accessing patient records ensure computerised tracking systems are used appropriately.
- Phone patients to provide instructions, reminders and information where necessary.
- Attend and participate in meetings relevant to the role as required.
- Provide patient navigation services for satellite and off site locations.
Main duties of the job
Patient Pathway Navigator Band 4 - Oncology
We are looking for a patient pathway navigator to join our dynamic team in the Oncology Department of the Royal Free
Our team has pioneered the implementation of the new patient pathway roles with great success - and if you feel you could contribute to our continuing to provide a vital, efficient, much praised and empathetic service for our patients we would be delighted to hear from you.
The role would be based at the Royal Free Hospital and would be working as an integral member of the Clinical/Admin team consisting of three Medical Oncology Consultants, one SPR, a Research Nurse and two CNSs. You would be an important part of the team providing cohesive and efficient administrative support along with attending team meetings, MDTs and clinics.
You would be part of the patient pathway from referral to discharge and would be the patients' first port of call when they need guidance through what is often a difficult and distressing time in their lives. You would need to have a calm professional appearance and be happy to always go the extra mile to help.
- Typing and data-entry skills
- The ability to take responsibility for ensuring that all tasks are performed in a timely and efficient manner while continuing to represent the Trust's core values in all your interactions.
For further enquires and/or to visit the department please contact
Fiona Moore - Clinical Pathway Manager x33667 or 0207 4726778
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top. For more information please follow link https://www.royalfreelondonjobs.co.uk/
Details
Date posted
27 August 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£34,186 to £37,389 a year per annum inclusive of HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
391-RFL-8200774
Job locations
Royal Free hospital NHS Trust
Pond street
Hampstead Heath London
NW3 2QG
United Kingdom
Last verified against our ingestion on 28 August 2026; sponsor register dataset 2026-08-25.