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Band 3 Ward Service Coordinator - Neonatal Unit

University Hospitals Birmingham NHS Foundation Trust

Birmingham, B15 2TH £25,760 – £27,476 a year Permanent Posted 11 September 2026 Apply by 20 September 2026

Home Office register entry: University Hospitals Birmingham NHS Foundation Trust, Edgbaston

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Role description

Job summary

Make Your Passion and Career Come Together

Become a Ward Services Coordinator in Neonates at UHB and see how your contribution, makes a difference every single day

This is an exciting opportunity to join our dedicated Neonatal team, helping protect and support some of our most vulnerable patients -- newborn babies requiring specialist care.

We are recruiting 3 Coordinators at Heartlands Hospital and 1 Coordinator at Good Hope Hospital.

As a Ward Services Coordinator, you have a vital role, ensuring our clinical teams have the equipment, supplies and resources they need to deliver outstanding care. From managing stock levels and maintaining equipment to organising documentation, milk supplies and the safe storage of medicines, your contribution will directly support the wellbeing of babies and their families.

We are looking for individuals who are organised, reliable, physically active and passionate about delivering an excellent service. You'll work alongside a friendly, skilled team and collaborate closely with existing Ward Services Coordinators to keep our neonatal units running smoothly.

Full-time and part-time opportunities are available, Monday to Sunday.

If you thrive in a busy environment, communicate effectively, embrace teamwork and want a rewarding career supporting life-changing care, we would love to hear from you.

Help us provide the right resources, at the right time, for the babies who need them most.

Apply today and become part of something extraordinary.

Main duties of the job

The Ward Coordinator will work in a clinical environment where new born babies are admitted for treatment. Although you will not be delivering direct patient care you will need to conduct yourself with professionalism and compassion at all times.

You are valued member of our team who is depended on to ensure clinical staff have access to essential stock, equipment is clean and serviced when required, the clinical area is safe and free from hazards and families have access to supplies during their admission.

You will be responsible for maintaining the storage and organisation of equipment and stock within the designated areas, reviewing stock levels and expiry dates, ordering additional supplies using an IT ordering system and supporting the clinical staff to ensure the environment and equipment is clean and working appropriately.

You will complete designated competency-based training session in medicines management to ensure stocks of pharmaceuticals are maintained at agreed levels and are kept in secure and appropriate storage areas in accordance with Trust policy.

You must adhere to infection control guidelines and ensure that the safety of the babies is priority

Treat colleagues, patients, families and visitors with respect and promote inclusivity and equality at UHB

Communicate with colleagues and visitors effectively recognising barriers to communication and implementing strategies to overcome these.

Adhere to UHB policies, procedures and trust values.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

11 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

304-9017440

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

United Kingdom

Job description

Job responsibilities

Please note for a specific detailed job description for this vacancy please see attached job description.

Person Specification

Qualifications

Essential

* Evidence of Level 2 on both Maths & English qualifications ( CSE Grade 1/ GCSE Grades 4-9 or A* -C / Level 2 Functional Skills / O Level grade A-C / Level 2 National Certificate / Level 2 National Diploma / Level 2 ESOL )
* Evidence of completion of Level 3 Qualification or above in Health /Social Care or Hospitality & Catering ( BTEC/ CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering
* Evidence of completion of training associated with employment in a role associated with health / care /hospitality or catering i.e. :Customers service/ Food Hygiene /Care Certificate/ Health & Safety i.e. COSHH
* Evidence of completion of "in house" training associated with employment, via on-line training platforms, Moodle, in house training etc.

Experience

Essential

* Considerable experience of working in a health/ care role or hospitality/ catering role which is customer facing in an NHS or health / care provider role as part of a multi-disciplinary
team
* Experience of undertaking audit of stock and replenishment of supplies
* Can demonstrate understanding of the roles which make up the team of health and care staff within a hospital setting
* Can demonstrate understanding of the following :
o Health & Safety
o Infection prevention control practice
o Food hygiene practice /standards
o Moving and handling
o Customer service /care skills
* Can demonstrate awareness and understanding of how they may be exposed to distressing situations associated with hospital patient care
* Can demonstrate understanding of how this role contributes to patient health and wellbeing
* Can demonstrate understanding of Equality , diversity and inclusion and how this relates to this role
* Can demonstrate an understanding of Safeguarding and how this relates to the role
* Can demonstrate how data protection and confidentiality relate to the role
* Understands and supports ward / service routine and structures.
* Participates in training associated with the role.
* Supports / trains and educates new staff on the role / duties associated with the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.