Verified Skilled Worker sponsor

Band 3 Clinical Services Administrator - Warminster and Trowbridge

Avon & Wiltshire Mental Health Partnership NHS Trust

Warminster, BA12 9AA £25,760 – £27,476 a year Permanent Posted 1 September 2026 Apply by 15 September 2026

Home Office register entry: Avon and Wiltshire Mental Health NHS Partnership, Bath

Visa sponsorship

This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.

NHS roles fall under the Health and Care Worker route. Public reference figures for that route: the general salary minimum is £25,000 a year, and salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement. Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.

Role description

Job summary

We are looking for a highly motivated and enthusiastic administrator to join our friendly team. You will be providing administrative support to the West Wiltshire Community Mental Health Team, both at Shearwater Lodge in Warminster and at Trowbridge Civic Centre in Trowbridge.

Trowbridge Civic Centre is a satellite base for our team, where they hold outpatient appointments. You would be the main admin support and contact person on-site for our team, so you must be confident in working autonomously, though full support will be provided by the Lead Administrator via Microsoft Teams, monthly supervision, and face-to-face contact. Clinical staff will be in and out of the building during the course of the working day.

A key part of this role is to maintain good communication and relationships with the management and staff who own the Trowbridge Civic Centre, so diplomacy and the ability to resolve issues amicably are essential.

We are looking for someone who is well-organised, with strong IT skills and proficient in using all Microsoft Office packages. You will have excellent communication skills, as the role involves some face-to-face contact with service users and their family members.

This role requires you to work across both sites, so access to transport is essential. Your working hours will be 30 hours per week.

Main duties of the job

You will be working as part of a busy administrative team, working across both sites, and will need to be able to prioritise and organise your own workload, as well as share admin workstreams to ensure effective and efficient support to the clinical team.

The role requires you to be able to manage diaries, team and admin inboxes, as well as email management, producing documents, arranging appointments, organising meetings, and taking minutes. You will need to be flexible and reactive to changing priorities while managing your own workload. Some administrative tasks have tight deadlines, so you will need to be able to work well under pressure; personal resilience is essential.

You will possess a high standard of secretarial and administrative skills and have a good working knowledge of all Microsoft Office systems, especially Word and Excel. You will be willing to undertake training in order to use other software packages, including our electronic patient record system (RiO).

The role will involve taking calls from service users, carers, GPs, and other external agencies, as well as liaising with clinical teams and staff, so good communication skills, both written and verbal, are essential.

Please see Job Description for a full list of duties and responsibilities.

About us

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.

We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.

Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Date posted

01 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

342-WTS125-0926

Job locations

Shearwater Lodge

1 The Avenue

Warminster

BA12 9AA

United Kingdom

Job description

Job responsibilities

Key Responsibilities and Skills:

Liaise effectively with a wide range of stakeholders, both internal and external to the organisation, including:
- Medical staff.
- Multidisciplinary teams (community and inpatient).
- Service users and carers.
- Health and social care teams.
- Third sector and voluntary agencies.
- Community groups and local authority services.
- Other statutory agencies (e.g. Police, Ministry of Justice).
Provide comprehensive secretarial support to named medical staff and the management team.
Utilise strong written and verbal communication skills to engage with a diverse range of individuals and external agencies, applying tact and persuasive skills where barriers to understanding or agreement may exist.
Exchange verbal and written information with patients, staff, and carers regarding appointments, admissions, meetings, and other service-related matters.
Provide and receive both routine and complex information, including responding to enquiries from external stakeholders and the public. This includes updating patient records, collating information for transfers of care, and handling sensitive data appropriately.
Work collaboratively within a multidisciplinary environment, ensuring effective communication with team members and facilitating administrative processes for team meetings.
Receive and manage incoming mail (both paper and electronic), ensuring prompt distribution and appropriate action on high-priority items.
Handle telephone and face-to-face interactions with distressed service users in a supportive and empathetic manner.

Please see attached Job Description file for a full list of duties and responsibilities.Right to Work in the UK: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.

Person Specification

Essential

NVQ level 3 in Business & Administration, or the equivalent level of experience and knowledge.

Essential

Proficient in IT, including Microsoft Word, Excel, and internet navigation

Essential

Strong communication abilities, with proficiency in both spoken and written formats.

Essential

Advanced typing skills

Desirable

Administration experience in a health/social care setting

Desirable

Ability to work without direct supervision

Desirable

RSA Level 3/NVQ Level 3, or equivalent knowledge and experience.

Desirable

Experience of working as part of a team

Essential

Demonstrates a clear understanding of the principles of confidentiality.

Other Requirements

Essential

Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.