Assistant Service Manager - HIV & Sexual Health

Job description

Job responsibilities

Provide hands-on operational management to designated areas of the Directorate, specifically 56 Dean Street & HIV/GUM, ensuring the delivery of services in line with expected service standards.

Be accountable through the Deputy General Manager for the monitoring and delivery of key quality, productivity and performance targets including mutual aid.

Undertake appropriate projects identified by the Deputy General Manager/Service Directors.

Support your Junior Service Manager as required with developing new administrative processes and procedures in their areas.

Promote excellent customer service throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service

Work closely with the clinical Divisional management teams to ensure the effective delivery of a responsive and efficient administration service that supports the patients pathway whilst delivering departmental and organisation KPIs.

Lead on the investigation and co-ordination of complaints that are predominantly administrative related within the directorate working closely with nurses, medical staff and with the Patient Advisors. Ensure corrective action is taken in response to patient feedback

Be responsible for effective communication systems within areas of administration responsibility including regular team and departmental briefing

With support of the Deputy General Manager participate in business planning and ensure that the administrative function supports and enables the delivery of clinical within the divisions and Outpatients.

Assist the Deputy General Manager in the production, implementation and revision of operational policies throughout the Directorate and Division, instigating the changes to or implementation of policies and procedures.

Attend internal and external meetings and provide feedback to staff as relevant, particularly on new initiatives.

Work closely with the Information and clinical coding departments to ensure better capture of information and higher standards of data quality

Keep up to date with new IT initiatives and all EPR developments and other Trust systems as they affect clinical administration services.

Person Specification

Education and Qualifications

Essential

• NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalent
• Computer Literacy Course
• AMSPAR Medical Terminology
• Educated to degree level or equivalent experience

Desirable

• Computer Literacy Course

Experience

Essential

• Previous worked within an NHS or healthcare sector environment/team
• Experience of using of IT systems and patient data systems

Desirable

• Experience of using Cerner, Lilie, Lastword or other relevant Trust systems
• Experience of acute Outpatient processes, medical records, waiting list management, capacity planning.

Skills and Knowledge

Essential

• Knowledge of business management policies, procedures, practices acquired through education, professional qualifications or experience.
• Microsoft Excel skills
• Accurate data entry, typing and checking skills
• Ability to communicate effectively with people at all levels
• Ability to use own judgement to resolve problems
• Ability to plan, organise and accomplish a variety of concurrent assignments
• Ability to follow policies and procedures
• Manage and interpret data correctly to inform decision making
• Good attention to detail
• Ability to initiate & co-ordinate change to own working practices

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

56 Dean Street

LONDON

W1D 6AQ

United Kingdom

Employer's website

https://www.chelwest.nhs.uk/