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Apprentice Assistant Administrator

Bristol NHS Foundation Trust

Bristol, BS2 8AE £25,272 a year Permanent Posted 27 August 2026 Apply by 10 September 2026

Home Office register entry: Bristol NHS Foundation Trust, Bristol

Visa sponsorship

This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.

NHS roles fall under the Health and Care Worker route. Public reference figures for that route: the general salary minimum is £25,000 a year, and salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement. Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.

Role description

Job summary

The Assistant Administrator Apprentice role is an important member of our Learning and Workforce Development team at Bristol NHS Group. You will work alongside others within the team and our clinicians in practice to help develop a workforce with the skills, knowledge, and competencies necessary to deliver effective and safe patient care and to enhance the quality of service delivery. The administration team will work across a diverse range of workstreams across the clinical, medical, and non-clinical environments. Administrators will be flexible in supporting a range of different workstreams and workload requests. This role is ideal for anyone interested in developing a career in Education, Libraries, or Administration.

Main duties of the job

The administration team plays a vital role in ensuring the smooth and effective operation of the Learning and Development department, engaging with a wide range of internal and external stakeholders. Each assistant administrator represents the department's outward face, making strong customer service skills essential for delivering high-quality Learning and Development services. Also vital will be a firm grasp of Microsoft tools, and a keenness to develop.

The Customer Service Practitioner apprenticeship is a 12-15 month learning programme consisting of:

12-month training and support to develop the knowledge, skills, and behaviours to gain a Level 2 Customer Service Practitioner qualification.
We are a registered training provider here at Bristol NHS Foundation Trust and as such your learning is delivered in a blended model both online and at our Learning and Research centre on our Southmead campus.
Monthly assignments, skills assessments and 1:1 support with a dedicated tutor/assessor
Workplace mentor to support you to put your learning into practice.
End Point Assessment delivered by Innovate Awarding - graded Pass or Distinction
Potential for progression into a permanent role upon completion of your apprenticeship

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of 2.6 billion, we are now one of the largest NHS trusts in the United Kingdom.

Chaired by Ingrid Barker and led by Maria Kane as Chief Executive, Bristol NHS Foundation Trust aims to transform the way healthcare is delivered locally with a clear focus on making a difference for what we call our Four Ps:

Better outcomes for ourPatients
More opportunities for our People
Fairer more consistent care for ourPopulation
Best Value for Public Purse

Our vision for five years from now:

Patients will wait less time to be diagnosed and treated, and they will have the same high-quality experience and outcomes, regardless of who they are or where they live.
We will meet rising demand by maximising the use of our available resources.
More care will be delivered nearer to patients, in their homes or the community.
Digital technologies will have transformed the way we work and the way we deliver care.
Our people will feel engaged, energised and empowered by their work.
We will be known as a place where people enjoy working, training and building a career.
Our volume of globally renowned research and innovation will have grown significantly.
We will contribute to system financial balance

Date posted

27 August 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

387-TS1469-LMG

Job locations

Bristol (City or Southmead)

Bristol

BS2 8AE

United Kingdom

Job description

Job responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Please note to be eligible for the apprenticeship you must be:

Over the age of 16
Have lived in the UK/EEA for the past 3 years.
Have the right to work and reside in the UK.
Not be currently working towards any other government funded training programme.
Not hold a qualification in the same subject area at the same level or higher
Hold GCSE Maths and English at minimum of Grade C/4 (for Business Administrator) or E/2 for (Customer Service Practitioner) delete as appropriate

Person Specification

Education

Essential

GCSE grade 5 (C) or above in English and maths
Willingness to undertake training relevant to the role

Desirable

Evidence of personal development

Skills

Essential

Clear and polite written and verbal communication skills
Basic IT skills, including the ability to use Microsoft Office (Word, Excel, PowerPoint, Outlook) and enter data accurately
Ability to follow instructions and standard procedures
Ability to organise simple tasks and meet deadlines with guidance

Desirable

Awareness of confidentiality and data protection

Experience

Essential

Experience in providing customer service
Experience using basic electronic systems for data entry

Desirable

Experience in an administrative or clerical role
Experience within a healthcare or public sector setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.