Application Support Technical Analyst

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.

Working closely with the business and the IT teams across three main locations, Bury St Edmunds, Burton, and Dunbar, with additional Warehouses, the successful candidate must be able to deal with multiple systems and processes, be a clear communicator, with a very strong technical foundation in a range of application types.

We are looking for a passionate and driven individual who can participate and enhance, through their skills, this close-knit team, driving the culture of customer experience and root cause eradication in everything they do. This role is particularly suited to someone who enjoys handling multiple priorities at any given time, with the breadth of knowledge to drive technical improvements alongside the tenacity to undertake day to day support activities.

12 Month FTC/Secondment Opportunity

Your role as Application Support Analyst

Act as 3rd/4th Line Support for the Business

Be an escalation point for our 2nd and 3rd Line Team Members

Use SQL and Coding skills to aid resolution of fixes and improve development of systems

As part of the team, manage our application portfolio to maintain our aggressive system uptime targets, whilst ensuring systems are upgraded, patched, and maintained in a proactive and timely manner

Be responsible for delivery of agreed incident SLA’s and ensure all the support issues are fully understood, managed, and resolved

Own root cause targeting for the team to minimise the volume of issues and improve the customer experience of applications

Liaise with Security and Infrastructure teams to ensure hardware solutions provided meet the needs of the business so far as the applications are concerned

Work closely with internal teams and 3rd party suppliers to improve system performance, reliability, and usability

Help manage 3rd party suppliers, supplier reviews and continuous improvement programmes

What you'll bring...

Excellent communication skills, combined with a high degree of enthusiasm, drive and commitment

Taking part in Out of Hours rota

Strong problem-solving and troubleshooting skills

Attention to detail ensuring accuracy in all aspects of work

Ability to engage and prioritise work to ensure SLAs are met in agreed timescales

Have a personal drive to stay ahead of the market by researching and understanding

Ability to work independently

Strong interest in technology overall

An ability to cope, and thrive, in a fast paced, dynamic, and fun environment with varied and multiple demands

#LI-AP1

Required Skills

ITIL / ITSM v3 Certification

ServiceNow and other CRM software

SQL

Basic coding

Windows OS Environments

Log analysis

Building and using testing plans

The ability to build relationships with key customers at all levels Preferred skills

Preferred Skills

NoSQL

iSeries inc. IBM OS

iWMS

SSO technologies (preferably Okta)

Understanding of hospitality or brewing industry and relevant technologies

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.

Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.

Free employee assistance program – mental health, well-being, financial, and legal support because you matter!

Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.

Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!

Wagestream – access your wage before payday for when life happens.

Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…