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Application Support Analyst

Royal Berkshire NHS Foundation Trust

Reading, RG1 5UZ £39,959 – £48,117 a year Permanent Posted 1 September 2026 Apply by 14 September 2026

Home Office register entry: Royal Berkshire NHS Foundation Trust, Reading

Visa sponsorship

This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.

NHS roles fall under the Health and Care Worker route. Public reference figures for that route: the general salary minimum is £25,000 a year, and salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement. Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.

Role description

Job summary

As an Applications Support Analyst you will work in a support team,responsible for supporting all RBFT digital applications. This includes thecarrying out of tasks associated with the system administration and dataintegrity of all configuration changes and ensuring that all Trust levelchanges are undertaken and synchronised across test and productiondomains.

The post holder will provide digital system application level technicalsupport for end users and is responsible for developing excellent workingrelationships with key stakeholders both external and internal.

The post holder will have responsibility for ensuring that Change ControlProcedures are followed, including the submission of Requests for Change (RFCs) to the Change Control Board, the execution of the technical change and the completion of documentation including keeping all paperwork up to date.

Main duties of the job

o Provide support and administration for all Trust digital applications and clinical systems, including those managed by shadow IT or without an identified owner.oAssist with technical issues with guidance, for the system in liaison with service users and promote best practice by regular communication with service users and heads.oIn conjunction with the team, manage and action all requests for change by liaising with suppliers for functional changes which fall outside system administration functionality.oIn conjunction with the Manager, manage and action all requests for change by liaising with suppliers for functional changes which fall outside system administration functionality.oProvide technical support to users experiencing issues with allocated systems.oParticipate in project work as appropriate to support system developments and project manage upgrades as required.oImplement policies, procedures and protocols for the applications and propose any system changes which may impact across other trust services.oWork closely with other workstreams to ensure all planned and unplanned system downtime is managed as effectively as possible and causes the least amount of disruption to hospital staff.o Liaise with the Service Desk provider to ensure there is sufficient cover during system upgrades and staff informed of all system changes.

About us

Diversity makes us interesting... Inclusion is what will make us outstanding.

Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.

If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.

Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.

Date posted

01 September 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-8231603CORB6-ASA

Job locations

Princes House

73a London Road

Reading

RG1 5UZ

United Kingdom

Job description

Job responsibilities

To help manage the status of any outstanding Incidents and Problems.Play a role in the testing of new clinical systems and applications that might be used by Trust in future.Ensure that upgrades are successfully delivered.Ensure business continuity plans are in place.Act as an escalation point for key stakeholders.Conduct all activities required to maintain the security and system integrity of the data arising from interventions in systems. Co-ordinate the activities of other support staff to ensure that they are compliant with relevant Policies and Procedures.Manage compliance with the Operational Level Agreements that have been established between Clinical Systems, ICT and user departments.Ensure appropriate escalation routes are followed for system change requests.Representing the Clinical Systems Applications Support Team at Change Authorisation Board (CAB) meetings as required. Workshop attendance with Trust staff and third-party suppliers.

Person Specification

Qualifications

Essential

Educated to degree level in relevant subject
Equivalent level of experience of working at a similar level in specialist area
Demonstrate qualification and expertise in application support

Desirable

Formal technical qualification, e.g. MCSE in Microsoft applications
Customer service qualification

Experience

Essential

Proven experience of being able to speak credibly and authoritatively to technical and non-technical audiences and assimilate technical language quickly and effectively.
Knowledge and experience of the delivery of clear communicator with excellent writing, report writing and presentation skills;
Evidence of excellent customer service skills
Proven experience of improving services and performance for end users.

Desirable

Experience of working within a healthcare environment
Experience of working within a busy, fast moving digital environment

Skills

Essential

Ability to nurture key relationships and maintaining personal networks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.