Alton, Front of House and Security, Brand Ambassador (STARS)

Role description

Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.

Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/

We have a exciting opportunity for an experienced Front of House, Reception, Brand Ambassador to join our STARS team Working for one of our high-profile clients in Alton, GU34 2YT

Are you ready to play a pivotal role at the heart of a prestigious corporate client environment? We’re looking for someone who thrives on precision, professionalism, and purpose — someone who can deliver exceptional service while safeguarding people, property, and information with integrity.

In this key position, you’ll be the trusted go-to for all enquiries, ensuring everything runs like clockwork. Your attention to detail, calm presence, and commitment to excellence will shape a safe, seamless, and client-focused experience every single day.

More than a job — this is your opportunity to represent both a world-class client and the Securitas brand with pride, confidence, and credibility. If you’re driven, discreet, and passionate about creating secure environments where people and businesses can thrive — we want to hear from you.

Mon - Wed - 08:30 - 13:00

Thu - 12:30 - 17:15

Fri - 12:45 - 17:00

22.5 hours per week

£17.50 per hour

Start Date: 1st September 2026

Important Information

We operate a strict zero-tolerance Drug and Alcohol Policy. All employees are expected to report to work free from the influence of drugs and alcohol. Random and for-cause drug and alcohol testing may be carried out in accordance with company policy.

Responsibilities:

Meet and greet all staff, visitors and contractors in a professional and personable manner

Deliver a consistently high-end customer focused experience

Embody a high-performance approach and encourage colleagues to do the same

Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard

Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work

Assist in emergency situations

Provide timely and accurate information

Respond appropriately to varying and fast changing priorities

Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)

Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

Manage and coordinate appropriate response to out of hours alarm

Essential criteria:

Demonstrated ability to work reliably and accurately

Clear and confident communication skills

Maintains confidentiality and professional conduct

Attention to detail with strong organisation and prioritise tasks effectively in a dynamic environment

Proven ability to follow structured processes

Ability to obtain National Security Clearance Due to the nature of this role and the level of security clearance required, applicants must be sole UK nationals (British citizens only) . Unfortunately, we are unable to consider dual nationals or applicants who hold citizenship of another country, even in addition to British citizenship.

Right to work in the UK

Minimum 5-year checkable work/education background

Please only apply if you have experience delivering exemplary customer service with exceptional levels of communication and personal presentation.

Essential Skills

Highest quality personal appearance

Flexible, professional and adept at working under pressure

Outstanding written, verbal and oral communication skills

Customer oriented with a passion for high-level service

Working knowledge of administrative computer packages such as MS Office, GSuite, etc.

Polite and proactive

Punctual and trustworthy

Able to use initiative and highly adaptable

Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment

Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on

Company Benefits

Health & Wellbeing

Company pension and advice and planning

Life assurance scheme

Discounted gym memberships

Wellness advice and support, including financial, emotional and physical

Dental and Physical Health Plans

Lifestyle Benefits

Cycle to work scheme

Car lease and new car purchasing schemes

Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel

Mortgage Advise

Payroll ISA's

Eligibility for Costco Membership

Learning & Development

Support with further education

100's of eLearning courses

Accredited courses by C&G, ILM, IOSH and SIA

Leadership Development programs both local and global

It’s great to see you’re considering a career with Securitas UK! You're one step closer to joining a global team of 336,000+ colleagues who help make the world a safer place each and every day.

Here, we live by our values of Integrity, Vigilance and Helpfulness, which help guide how we operate and how our people experience work, each and every day! We have a promise too:

Opportunity – We see potential in every person and situation

People – We open our eyes to all that’s good

Purpose – We make your world a safer place

So what you can expect

Our Talent Team reviews every application carefully. We know applying can feel daunting, but we’re here to support you—just email us if you need help. No matter the outcomes, you will always receive communication from us.

See an inclusive world

Inclusion isn’t a tick-box for us – it’s how we work. We know our strength comes from different perspectives, in every role and every team. We’re proud to be a Level 2 Disability Confident employer. If you tell us you have a disability when you apply, and you meet the minimum requirements for the role, our Talent Team will guarantee you an interview.

Through our Employee Networks, the Race at Work Charter, the Armed Forces Covenant and more, our people drive real change. We celebrate diversity all year round with moments like BSL Week, International Women’s Day, PRIDE and Black History Month – because seeing an inclusive world starts with how we show up every day.

See a rewarding world

We understand the importance of reward and recognition when it comes to our peoples work. From day one you're able to:

Save More: Exclusive employee big brand discounts through STRIVE, Cycle to Work savings, Specsavers offers and free mortgage advice.

Look After Your Health: Healthcare cash plans, dental cover plans, 24/7 GP access, mental wellbeing support and online dental advice.

Plan for Your Future: Pension scheme, Payroll ISA and financial wellbeing resources to help you achieve your goals.

Peace of Mind: Life assurance and support for you and your family when it matters most.

Take the next step your career journey

Join a team that values you start your career with Securitas UK today.

Click ‘I’m Interested’ to see a different world.