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Administrative Assistant

University College London Hospitals NHS Foundation Trust
London, NW1 2PG Posted 16 September 2026 Apply by 30 September 2026
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This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.

Salary for this role£31,554 – £33,270 a year
Health and Care route minimum£25,000 a year
Pay basisNational pay scales (NHS bands)

NHS roles fall under the Health and Care Worker route. Salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement.

Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.

Role description

Job summary

Working within the Integrated Operations Department, you will join the Homeless Intermediate Care Team (HICT), part of the North Central London (NCL) Out of Hospital Care Model (OOHCM). The OOHCM provides health and social care support, alongside temporary accommodation, for people experiencing homelessness following discharge from hospital. The service aims to break the cycle of individuals being discharged back onto the streets, leading to repeated presentations at emergency departments.

The Homeless Intermediate Care Team supports patients discharged from UCLH, Royal Free, and Whittington Hospitals, including those placed within Discharge to Assess (D2A) Pathway 2 step-down beds. The team delivers case management, assessment, treatment coordination, and assertive signposting to community-based services for a time-limited period outside of the hospital setting. The service works with adults who are homeless, rough sleepers, those at risk of rough sleeping, and individuals with no recourse to public funds (NRPF).

You will support the team with the administrative duties to support our team and our patients.

Main duties of the job

As an Administrative Assistant, you will play a key role in supporting both the clinical and operational functions of the service. You will contribute to the effective delivery and day-to-day coordination of HICT, ensuring high standards of administrative support and service delivery across the multidisciplinary team.

The role involves working within a multidisciplinary environment, supporting the delivery of a holistic, wraparound model of care for homeless individuals across North Central London. Responsibilities will include coordinating meetings and MDT activity, managing referrals and service administration, maintaining accurate records, and supporting communication between internal and external stakeholders.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)o National Hospital for Neurology and Neurosurgeryo Royal National ENT and Eastman Dental Hospitalso University College Hospital Grafton Way Buildingo Royal London Hospital for Integrated Medicineo University College Hospital Macmillan Cancer Centreo The Hospital for Tropical Diseaseso University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Details

Date posted

16 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£31,554 to £33,270 a year Per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

309-UCLH-8207-B

Job locations

University College London Hospitals

250 Euston Road

London

NW1 2PG

United Kingdom


Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge and Qualifications

Essential

  • Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
  • Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative and/or clinical environment.
  • Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.

Desirable

  • NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.

Experience

Essential

  • Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise
  • Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery

Desirable

  • Previous NHS experience or experience of working in a healthcare setting
  • Experience of using patient information systems

Skills and Abilities

Essential

  • Able to compile and track data
  • Able to deal with sensitive information with tact, diplomacy and understanding.
  • Understanding of multidisciplinary team working
  • Ability to embrace change and work in new models of care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

University College London Hospitals NHS Foundation Trust

Address

University College London Hospitals

250 Euston Road

London

NW1 2PG

United Kingdom


Employer's website

https://www.uclh.nhs.uk

Interested? Apply while it's open. Closes 30 September · University College London Hospitals NHS Foundation Trust has 24 other sponsored roles if this one goes.
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Last verified against our ingestion on 16 September 2026; sponsor register dataset 2026-09-18.

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