Administration Officer –Options 4 CYP/ Single Point of Access

Job description

Job responsibilities

To provide a comprehensive administrative and information service to the Single Point of Access receiving and managing a high volume of referrals effectively in line with SPoA procedures taking personal responsibility for all confidential issues.

To become compliant in the use of NHS electronic patient information systems ERS, EMIS web and using SPoA Pro Forma (paper referrals) to record process and prepare inbound referrals on a daily basis in readiness for triage, liaising with Clinicians, Young People and Families to ensure effective service delivery within agreed timescales.

Entering all new CAMHS referrals new appointments and all contacts onto (EMIS web electronic patient information management system) then transposing relevant information onto the appropriate spreadsheet

Regularly attend daily Triage meetings assisting and documenting decisions reached and carrying out and completing direct instructions from Options4 CYP Clinicians involved in the Triage meets.

Dealing with general telephone enquiries offering advice and information relating to referrals into SPoA received from families and other referrers

Arranging initial assessment appointments, generating appointment letters as instructed by Clinical Team Leader, updating relevant spreadsheets

Person Specification

essental

Essential

• Educated to GCSE level or equivalent
• ECDL or relevant experience

Desirable

• NVQ III

essential

Essential

• Recent experience of working in a reception/administrative environment
• Awareness of General Data Protection Regulations and a good understanding of confidentiality in the workplace.
• Relevant administrative experience
• Knowledge of General Office Equipment eg photocopier fax etc.

Desirable

• Experience of working with NHS systems eg EMIS web

essential

Essential

• Knowledge of working in a health care environment
• Knowledge of Microsoft Office (word excel and outlook)
• Good interpersonal and communication skills and the ability to receive and convey complex information verbally and in writing in a concise manner
• Ability to work well as part of a team
• Personal confidence and initiative
• Conscientious punctual and reliable
• Sensitive to the needs of the Client group. Resilient
• Enthusiasm and genuine interest for working with the CAMHS team
• Neat/tidy appearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Blackpool Teaching Hospitals NHS Foundation Trust

Address

CAMHS

Whitegate Drive Health Centre Whitegate Drive

Blackpool

FY3 9ES

United Kingdom

Employer's website

https://www.blackpoolteachinghospitals.nhs.uk/