Administration Officer ICCT Service

Role description

Job summary

Administration Officer

Care Coordination Centre 37.5 Hours per Week (Full Time) Permanent and Fixed-Term Opportunities Available

Essex Partnership University NHS Foundation Trust (EPUT) is delighted to offer two exciting opportunities to join our Care Coordination Centre (CCC) as an Administration Officer:

• 1 x Permanent Full-Time Post (37.5 hours per week)
• 1 x Fixed-Term Full-Time Post (37.5 hours per week) until 31 March 2027

This is an excellent opportunity to become part of a dynamic and fast-paced team that plays a vital role in supporting the delivery of safe, responsive, and high-quality care to patients across our community services.

As an Administration Officer within the Care Coordination Centre, you will be at the heart of service delivery, helping to ensure that patients receive the right care, at the right time, and in the right place.

The Care Coordination Centre acts as a key point of contact for patients, carers, relatives, healthcare professionals, and partner organisations. You will provide an efficient and professional administrative service while supporting effective communication and coordination across community healthcare services.

Main duties of the job

The postholder will be responsible for:

• Acting as a central point of contact for calls and referrals into service
• Coordinating care and communicating effectively with clinicians, patients, carers, and partner agencies
• Maintaining accurate and timely records using Trust clinical systems
• Supporting multidisciplinary team working to ensure seamless patient journeys
• Escalating concerns appropriately and contributing to service flow and patient safety
• Providing excellent customer service in a fast-paced and pressured environment
• Supporting service audits, data collection, and performance monitoring where required

About us

Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.

Benefits

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to 14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

• Job share: Applications for job shares are welcomed.