Visa sponsorship From the posting text

The posting itself says it can't offer visa sponsorship. The employer holds a live Home Office sponsor licence, but this role is advertised for people who already have the right to work in the UK.

Salary for this role£25,760 a year

Health and Care route minimum£25,000 a year

Pay basisNational pay scales (NHS bands)

NHS roles fall under the Health and Care Worker route. Salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement.

Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.

Role description

Job summary

Are you an organised, patient-focused administrator with excellent communication skills? We are seeking a proactive individual to join our Cardiac Physiology team, playing a vital role in ensuring patients receive a seamless, high-quality service throughout their care journey.

In this varied and rewarding role, you will coordinate clinic bookings, manage patient pathways, support delivery of specialist cardiac services while ensuring data quality, patient confidentiality and customer service standards are consistently maintained. You will act as key point of contact for patients, GPs and clinical teams, responding to enquiries, resolving concerns and helping patients access appointments in a timely and equitable manner.

Working closely with physiologists, nurses, medical staff and administrative colleagues, you will support the scheduling of clinics, investigations and procedures, monitor waiting lists, maintain departmental databases ,produce reports to support service performance and improvement initiatives. You will liaise with patients who have previously not attended appointments, helping to maximise clinic utilisation and improve patient outcomes.

This is an exciting opportunity to join a multidisciplinary team where your organisational skills, attention to detail and commitment to excellent patient care will make a difference. If you thrive in a fast-paced environment and enjoy supporting the delivery of outstanding healthcare services, we would love to hear from you.

Main duties of the job

Book and coordinate outpatient appointments, ensuring clinic capacity is fully utilised and patients are scheduled in line with clinical priorities and access targets.

Validate waiting lists and patient pathways, ensuring accurate tracking and timely progression of patients through the service.

Act as a key point of contact for patients, GPs and healthcare professionals, responding to enquiries in a courteous, professional and timely manner.

Monitor clinic administration standards, maintaining high levels of data quality, customer service and patient confidentiality in accordance with Trust policies.

Support compliance with national and local access standards, including 18-week RTT, 6-week diagnostic and cancer waiting time targets, escalating concerns where necessary.

Liaise with patients regarding appointments, including contacting patients with a history of non-attendance to support attendance and maximise clinic utilisation.

Maintain departmental databases and reporting systems, producing information and reports to support service performance, waiting list management and continuous improvement.

Work collaboratively within the multidisciplinary team, providing reception cover as required, coordinating clinical and administrative resources, and ensuring patients receive a seamless and efficient service.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Date posted

27 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 a year Per Annum (Pro Rata for Part Time)

Contract

Permanent

Working pattern

Part-time

Reference number

(**)390-NR-BA-1931

Job locations

Broomfield

Court Road

Chelmsford

CM1 7ET

United Kingdom

Job description

Job responsibilities

For more information on this varied and rewarding role, please see the attached Job Description.We look forward to your application!Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Person Specification

Qualifications

Essential

GCSE level or equivalent standard of education.
Basic IT literacy - working with Word, Excel and Outlook

Desirable

ECDL

Knowledge and experience

Essential

Working in a customer care environment.
Dealing with difficult situations.
Experience in a receptionist role or call centre agent, ideally in an NHS Trust.

Desirable

Working knowledge of the Patient Administration System Lorenzo and Tomcat

Communication Skills

Essential

Effective oral and written communication and interpersonal skills
Dealing with difficult situations.
Experience in a receptionist role or call centre agent, ideally in an NHS Trust.

Desirable

Working knowledge of the Patient Administration System (PAS) and Tomcat
Possess a working knowledge of the Patient Administration System and be able to guide others on its use for outpatient booking and management of clinic templates.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.