ADHD Team Manager

Job description

Job responsibilities

As the Team Manager you will provide operational management support to the PCS ADHD service ensuring its smooth running and the provision of a high-quality front-line customer service environment. You will be a key member of the management team working alongside the Head of Service and the services clinical leads to ensure consistent high standards of service are delivered.

You will manage the clinicians and administrators within the team, supporting the governance of the service, including providing information for performance management and the ongoing monitoring and delivery of key performance areas.

You will be responsible for coordinating clinical rotas, including managing holidays and other periods of absence and ensuring adequate cover arrangements are in place. The role involves significant organisational tasks, effective team working and a high level of communication.

The PCS ADHD service is working across the interface between primary care, voluntary sector and secondary services, with the aim of improving the mental health and well-being of our communities.

General Duties

Support the wider team members in the day-to-day operational management of the PCS ADHD service.

Hold responsibility for the coordination of the diagnostic and treatment service, ensuring adequate levels of cover are maintained for clinical and operational staff.

Support the administration team as and when required.

Be responsible for the day to day Line management of administrative staff,

Be responsible for all aspects of line manager HR processes, including ensuring the appropriate documents are forward to HR for filing, probations, sickness/absence management and monitoring performance or carrying out investigations when necessary.

Ensure safe and effective IT and clinical systems are in place to support the service and oversee key administrative tasks relating to performance monitoring and reporting.

Attend key meetings representing the flow of patient care and supporting any change processes

Ensure written procedures for the administrative aspects of the service are regularly reviewed and updated.

Implement systems for improving quality of customer service.

Organise, coordinate and participate in meetings, workshops, training events and service planning discussions as necessary.

Develop protocols and ensure robust policies and procedures are in place in line with PCS policies and procedures.

Lead on specific development project and ensure effective and robust project management.

Produce documents and reports for management purposes, including analysis of data.

Respond to verbal and written complaints about the service in a timely and appropriate manner, in line with PCS policy, and refer unresolved issues to senior management where necessary.

You will uphold PCS values and contribute to an inclusive, supportive and respectful workplace where everyone is valued, treated fairly and has the opportunity to thrive.

You will follow PCS policies and relevant professional standards, including those relating to information governance, safeguarding, confidentiality, health and safety and EDI.

You will contribute to a culture of continuous improvement and support the delivery of safe, effective and person-centred services.

This job description is not exhaustive. The postholder may be required to undertake other duties within the scope and band of the role, following discussion with their manager.

Person Specification

Experience

Essential

• Experience managing a multidisciplinary team
• Experience of managing rotas, performance, staff development and sickness/absence

Desirable

• Experience of management within a healthcare or similar service environment
• Understanding of the structure and operation of Primary Care services and the NHS
• Experience using SystmOne

Qualifications

Desirable

• Leadership or management qualification or relevant experience

Skills and Competencies

Essential

• Ability to effectively manage and prioritise workload across a busy service
• Ability to manage difficult conversations

Desirable

• Experience of problem solving and managing challenging or complex situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Sheffield

Address

28 Kenwood Park Road

Sheffield

South Yorkshire

S7 1NF

United Kingdom

Employer's website

http://www.primarycaresheffield.org.uk/