ADHD Administrator

Job description

Job responsibilities

The ADHD Administrator plays an essential role in supporting governance, quality and patient safety activity across our ADHD service. The PCS ADHD service is working across the interface between primary care, voluntary sector and secondary services, with the aim of improving the mental health and well-being of our communities.

You will provide administrative support including sending out requests and collating patient reports, booking and managing clinics, communicating with patients, supporting complaints, concerns and compliments, and supporting weekly multidisciplinary team meetings.

This is a hybrid role requiring you to work independently, manage your workload across different locations, and maintain a high level of organisation and attention to detail.

Main Duties and Responsibilities

Provide day-to-day administrative support across the PCS ADHD service.

Send patient communications by email and post.

Monitor the ADHD inbox and other incoming correspondence and respond appropriately.

Manage and book clinics and appointments.

Accurately input and update patient notes and enter clinical decisions as requested.

Provide administrative support in meetings, including preparing agendas, taking minutes and updating actions.

Maintain and organise electronic and hard copy filing systems.

Work alongside managerial and clinical leads to help ensure that high standards of governance, quality and patient safety are maintained across the service.

Support the ADHD Team Manager and clinicians to ensure that systems, documentation and processes are well organised, accurate and up to date.

Work effectively in a hybrid environment, requiring strong self-organisation and the ability to manage your workload across different locations.

Undertake organisational tasks, communicate effectively, and prioritise competing demands in a sensitive and compassionate way.

You will uphold PCS values and contribute to an inclusive, supportive and respectful workplace where everyone is valued, treated fairly and has the opportunity to thrive.

You will follow PCS policies and relevant professional standards, including those relating to information governance, safeguarding, confidentiality, health and safety and EDI.

You will contribute to a culture of continuous improvement and support the delivery of safe, effective and person-centred services.

This is not an exhaustive list of duties and responsibilities. You may be required to undertake other duties which fall within the grading of the post, as directed by the line manager.

Person Specification

Qualifications

Essential

• GSCE

Desirable

• Vocational Level 3 qualification in Business Administration or similar relevant qualifications

Skills and Competencies

Essential

• Excellent written and verbal communication with the ability to communicate sensitively with service users
• Strong interpersonal skills, and customer service skills
• Confident with IT and in using a variety of systems including Microsoft Office

Desirable

• Proven ability to work collaboratively across different teams and organisations

Attributes and Behaviour

Essential

• Ability to prioritise tasks and respond to changing or competing demands
• Ability to work independently and manage own workload
• Commitment to patient centred practice
• Flexible and adaptable, with a willingness to respond to changing service needs
• Positive approach to working collaboratively with colleagues across the service

Experience

Essential

• Experience in a similar administrative/ secretarial role

Desirable

• Experience working in an NHS or Healthcare environment
• Experience using SystemOne or other clinical systems
• Awareness and understanding of information governance, confidentiality and GDPR requirements.
• Experience of working with people with ADHD, mental health needs or other neurodevelopmental conditions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Sheffield

Address

28 Kenwood Park Road

Sheffield

South Yorkshire

S7 1NF

United Kingdom

Employer's website

http://www.primarycaresheffield.org.uk/

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